Design System Operations Manager at Zoolatech

ABOUT THE PROJECT

Our client is seeking a Design System Operations Manager, a hybrid role that blends design, development, and project management expertise. This role is responsible for developing processes, overseeing execution, and establishing best practices for the client’s Design System.

REQUIREMENTS

– 3–5 years of hands-on UX/UI design and/or frontend development experience
– 3–5 years of project management experience in design or UI/UX environments
– Proven experience building, maintaining, or operating design systems
– Strong understanding of atomic design principles
– Experience working with agile methodologies
– Excellent communication and organizational skills
– Strong ability to manage multiple priorities effectively
– Proficiency with project management tools (e.g., Jira, Confluence)
– Bachelor’s degree in Project Management, Design, or a related field
– Experience managing pilots or phased rollouts.
– Experience in design operations, contribution workflows, or research coordination
– PMP, CSM, or equivalent certification
– Experience working with distributed teams
– Knowledge of Figma and design system CMS tools (e.g., Supernova or similar)
– Familiarity with HTML, CSS, JavaScript, and React
– Knowledge of accessibility standards (WCAG) and responsive design principles

RESPONSIBILITIES

– Oversee all operational aspects of the Design System, including governance, documentation, and process adherence
– Manage pilot teams during initial rollout, ensuring smooth onboarding and structured feedback collection
– Track adoption metrics and report progress to leadership
– Identify friction points and work cross-functionally to resolve challenges quickly
– Ensure release communications are clear, timely, and directed to all impacted teams
– Support the design contribution process, ensuring submissions meet established guidelines
– Facilitate triage of design system requests, prioritizing based on impact, effort, and strategic alignment
– Maintain transparency on request status and communicate decisions to stakeholders
– Manage timelines, priorities, and deliverables for the Design System
– Ensure alignment with business objectives and stakeholder expectations
– Track progress and provide regular status updates
– Act as the primary liaison between design, product, and engineering teams
– Maintain transparent communication regarding risks, issues, and dependencies
– Drive adoption across new teams by promoting system benefits and providing guidance
– Enforce design system guidelines, accessibility standards, and brand consistency
– Ensure proper documentation and version control for all components and processes
– Identify potential delivery risks and escalate issues promptly
– Develop mitigation strategies for resource, timeline, or cross-team challenges
– Support broader design operations initiatives beyond the design system
– Coordinate research activities and ensure alignment with design priorities
– Manage Jira processes for design work, including workflow optimization and reporting
– Assist teams across the design organization with operational needs to foster collaboration and efficiency

WHAT WE OFFER

– Paid Vacation
– Holidays
– Day Off
– Sick Days
– Bereavement Leave
– Sport Compensation
– English Classes
– Food Vouchers
– Training Compensation
– Maternity and Paternity Leave
– Savings Fund
– Internet/Electricity Support
– 100% Mexican Payroll
– Aguinaldo
– Work From Home
– Vacation Bonus

COMPENSATION & BENEFITS

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