Requirements As a Support Specialist, you'll be the go-to person when things go wrong and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes.

You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.If you enjoy both solving problems and building better systems, this role gives you room to do both. Handle incoming tickets via the Jira Service Desk in a timely and efficient mannerCommunicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and emailProvide remote technical support and troubleshoot issues for both local and remote employeesPrepare laptops for new hires, perform device maintenance, and securely wipe laptops when neededCoordinate equipment shipments for new employees through courier servicesMaintain up-to-date records in the asset management system and track equipment changesEnrol and configure laptops in MDM systems (Intune / Kandji)Manage AntiVirus solution.

Policy creation / troubleshooting. (ESET)Manage user accounts and access rights within Google WorkspaceCreate and manage webinars, and provide support for internal eventsParticipate in the execution of internal IT projects and process improvementsHybrid setup: ~3 days/week in our Warsaw office Mandatory:3+ years of experiencePerfect communication skillsMac OS (OS installation and configuration)Microsoft Windows (OS installation and configuration)Experience working with corporate ticketing systems (e.g., Jira Service Desk)Experience working with any antivirus solutionIssues troubleshooting with software/hardwareAbility to prioritize and manage multiple tickets simultaneouslyProactive attitude and ownership of tasksExperience supporting remote users in distributed teamsFamiliarity with Google Workspace administration (users, groups, policies)Familiarity with SSO/SAML authenticationLanguage: Poland -A2/B1 / English B2 (level)Nice to have:Hands-on experience with Intune, Kandji, or Jamf (MDM tools)Hands-on experience with Google Cloud Platform (GCP)

basic administration, access management, and troubleshootingKnowledge of hardware components and troubleshooting (RAM, SSD, battery issues)Basic understanding of networkin