Define and own end-to-end Salesforce solution designs aligned with business objectives Act as a trusted advisor to senior stakeholders, guiding CRM strategy and platform evolution Lead the design of multi-cloud Salesforce solutions, with a strong focus on Sales, Service, and Experience Cloud Facilitate discovery sessions, stakeholder workshops, and roadmap definition Translate business requirements into scalable, future-proof solution architectures Ensure alignment between business processes, customer experience, and platform capabilities Collaborate closely with Technical Architects and delivery teams to ensure successful execution Provide governance and quality assurance across projects and programs Mentor and coach team members, strengthening consulting and solution design capabilities Support pre-sales and proposal development, shaping solution