RESPONSIBILITIES
- You’re a hands-on service designer who thrives in complex, real-world environments
- You’re comfortable working directly with clients, often on-site; embedding into teams, facilitating conversations, and helping organisations move forward with clarity and confidence
- You lead from the front, but you’re just as comfortable contributing as an individual within a cross-disciplinary team
- You work shoulder-to-shoulder with product designers, product managers, engineers, data specialists, and business strategists, bringing your perspective while valuing theirs
- You bring a strong foundation in service design, but you’re not rigid in how you apply it
- You flex across CX, UX, product, and strategy, using the right tools and approaches for the context
- Whether shaping a service vision, mapping a complex ecosystem, or defining an operating model, you focus on what will create momentum and impact
- You’re confident operating across sectors
- You understand how to adapt your approach when working with government, financial services, insurance, or consumer brands
- Balancing structured, principle-led thinking with commercial pragmatism
- You’re comfortable in ambiguity
- You help define problems, fr
