We are looking for an IT Support Lead to manage and evolve our end-to-end IT support function across Level 1 (HelpDesk), Level 2 (Infrastructure), and Level 3 (Applications & Corporate Systems). This role is focused on service reliability, user experience, and operational excellence, ensuring seamless support across:End-user services and HelpDesk operations Core IT infrastructure Business-critical applications (CRM, HR, recruitment, internal tools) You will lead a cross-functional support team and act as the central coordination point between users, engineering teams, and external vendors.

INNOVECS Innovecs is a global digital services company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Collaboration Tech, and Gaming. For the fifth year in a row, Innovecs is included in the Inc.

5000 and recognized in IAOP’s ranking of the best global outsourcing service providers. Innovecs is featured in the Global Top 100 Inspiring Workplaces Ranking, and won gold at the Employer Brand Management Awards. Our value to you: Flexible working hours Competitive compensation Complete Hardware/Software setup

anything you need for work Open-door culture, transparent communication, and top management at a handshake distance Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave Access to our learning & development center: workshops, webinars, training platform, and edutainment events Virtual team buildings and social activities Does this resonate with you? Send over your CV, and let's get to know each other better.Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience.

We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

5+ years in IT support / service operations Proven experience managing or coordinating multi-level support (L1–L3) Experience working with infrastructure support teams (L2) Experience managing or coordinating small-to-mid size teams Solid working knowledge of: Microsoft ecosystem (M365, Active Directory) Azure (basic operational level) AWS (basic familiarity) Experience supporting: SaaS applications (CRM, HR systems, ATS) User lifecycle and access management Familiarity with: ITSM / ticketing systems Automation tools (low-code/no-code is a plus) Other Requirements Experience working with third-party vendors Expo