ABOUT THE PROJECT

EveryMatrix is a leading B2B Software provider delivering iGaming software, content and services. We are looking for an Account Manager to join our team in Copenhagen!

REQUIREMENTS

– Bachelor’s degree in Business, Marketing, or a related field. A master’s degree is a plus.
– Proven experience as an Account Manager or similar role in the iGaming industry.
– Good knowledge of the iGaming sector, including industry regulations and trends.
– Excellent communication and interpersonal skills.
– Ability to work collaboratively with cross-functional teams.
– Problem-solving skills and a proactive approach to client needs.
– Proficiency in using CRM software and MS Office Suite.
– Willingness to travel for client meetings and industry events when necessary.

RESPONSIBILITIES

– Plan client objectives and yearly strategy, oversee implementation, and execute agreed goals to deliver the commercial strategy successfully.
– Act as the primary point of contact for clients, addressing their inquiries and concerns promptly.
– Develop and maintain strong, long-lasting relationships with key clients in the iGaming sector.
– Understand client needs, objectives, and challenges to provide tailored solutions.
– Build and uphold an in-depth understanding of our software products and services.
– Effectively communicate the value of our solutions to clients.
– Collaborate with product development teams to convey client feedback and requirements for product improvements.
– Work closely with the project management team to ensure successful implementation and delivery of solutions.
– Oversee the progress of clients’ projects, promptly address any issues, and keep clients informed with updates.
– Collaborate closely with the customer, product and technical teams to ensure the prompt resolution of issues and the timely delivery of support.
– Handle any escalated client issues or complaints with professionalism and focus on resolution.
– Ensure timely responses to client inquiries and provide excellent customer support.
– Maintain accurate records of client interactions, contracts, and project details by consistently updating the CRM and other internal tools.
– Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
– Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders.
– Collaborate with the other commercial teams in identifying opportunities for upselling or cross selling our software and services to existing clients.
– Collaborate with the sales team to expand the client portfolio through referrals and networking.
– Stay updated on industry trends and competitors to provide valuable insights to clients.
– Participate in industry events and conferences to expand your knowledge and network.

WHAT WE OFFER

– Hybrid work schedule after your first three months with us (with up to 50 days of work from home per year).
– Benefit from two Free Fridays each year, limited to one per quarter.
– Access to Gym.
– Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
– Access to an Employee Assistance Program through TELUS Health.

COMPENSATION & BENEFITS

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