ABOUT THE PROJECT

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we’re all united by our love for innovation and teamwork.

REQUIREMENTS

– Minimum 3+ years of experience in a Technical Account Manager/ Project Manager/ Delivery Manager role within an IT environment.
– Experience of working in a B2B environment and of working with commercial account teams, clients and end customers.
– Solid understanding of technical systems and terminology.
– Excellent oral and written communication skills, including the ability to communicate with various departments and ensure expectations are aligned.
– Good knowledge of Agile methodologies.
– Ability to understand business strategy and align technical decisions accordingly.
– Ability to collaborate effectively with cross-functional teams.
– Ability to work under pressure and manage multiple priorities.
– English – advanced level.
– Experience working in a gaming environment is a distinct advantage.

RESPONSIBILITIES

– Acts as the main point of contact for technical needs for an assigned portfolio of live clients, managing client deliverables from initiation to closure.
– Identify risks that may affect the project outcome and alert relevant parties to them.
– Act as an escalation point for technical support issues, and aid in the resolution of such issues.
– Work closely with clients and commercial account managers to agree prioritization of deliverables, and plan delivery of such deliverables in line with agreed priorities.
– Ensures that all business and technical requirements received from clients are clearly defined, documented, and understood.
– Develops and maintains a strong understanding of technical documentation and systems to provide reliable guidance to clients.
– Prepares and delivers regular status updates and reports to management, as required.
– Follows up on agreed action items and ensures completion within agreed timelines.
– Uses company-provided tools and software in performing daily activities, including but not limited to Jira, Confuence and Monday.
– Maintains strict confidentiality of client and company data.
– Continuously develops professional and technical knowledge relevant to the role.
– Performs other tasks within job area as assigned by management.

WHAT WE OFFER

– Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
– Enjoy a flexible hybrid work schedule after your first three months with us.
– Benefit from two Free Fridays each year, limited to one per quarter.
– Daily catered lunch or monthly lunch allowance.
– Private Medical Subscription.
– Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
– Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
– Our amazing office space complete with its own pool and gym.

COMPENSATION & BENEFITS

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