RESPONSIBILITIESIT Manager will play a crucial role in ensuring the smooth operation of our studio's technological infrastructure. This individual will be responsible for providing technical support, managing network systems, troubleshooting hardware and software issues, and implementing security measures to protect sensitive data. IT Manager will work closely with other IT managers and various departments within the studio to address their technological needs and optimize workflow efficiency and complete the below responsibilities: Provide technical support to employees on hardware, software, and network-related issues.
Install, configure, and maintain computer systems, servers, and network devices. Monitor network performance and ensure optimal uptime and reliability. Diagnose and troubleshoot and resolve hardware and software issues in a timely manner.
Implement security protocols and procedures to protect against cybersecurity threats. Manage user accounts and permissions, ensuring appropriate access levels are maintained. Collaborate with other departments to identify technological requirements and propose solutions.
Maintain Inventory records of IT equipment, software licenses and peripherals. Stay up to date with emerging technologies and trends in the gaming industry to make recommendations for improvement. Document IT processes, procedures, and configurations for reference and training purposes.
Assist in the procurement of IT equipment and software licenses as needed. Apply REQUIREMENTS5+ years in IT, IS, Service Desk, or Help Desk roles Bachelor's in computer science or equivalent Knowledge of network systems and technology (admin level) Experience with Windows 10/11, Windows Server 2016/2019 Experience with Active Directory Linux (Centos/ RedHat/Debian/Ubuntu) Familiarity with O365 Knowledge of TCP/IP stack, DNS, VPN, Firewall, Samba, NFS, SSH, RDP, etc. Familiarity with Cybersecurity principles, Zero Trust, etc.
Experience with virtualization technologies (ESXi, Proxmox, XCP-ng) Proficiency in scripting (Bash, PowerShell, CMD, etc.) Experience in assembling, disassembling, diagnosing, and performing preventive maintenance on computers and related hardware Ability to lift and carry computer hardware and equipment weighing up to 50 lbs (23 kg) as needed Experience working with gaming consoles Experience crimping ethernet cables (RJ-45) Experience working with ticket handling systems Experience managing version control systems, preferably Helix (Perforce) Excellent written and verbal communication skills in English Language. PreferencesExperience working in videogaming or software development environments Knowledge of Jira, Confluence, Perforce Strong knowledge of computer hardware, operating systems, and networking concepts Experience with server administration and virtualization technologies Proficiency in troubleshooting and resolving technical issues independ
