ABOUT THE PROJECT

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.
Join a pioneering healthcare technology company transforming the way medical organizations manage revenue cycle operations. Built for modern clinical and administrative workflows, its AI-powered platform focuses on real-time documentation enhancement and autonomous coding, helping providers streamline billing and maximize efficiency.
If you’re passionate about building smarter, AI-driven healthcare solutions and want to work on technology that helps providers reduce errors, minimize denials, and accelerate revenue capture, this is your opportunity to make a tangible impact.

REQUIREMENTS

– 2+ years of experience in technical support, IT, or software QA in the Healthcare industry – knowledge of EHR systems, HL7 protocol, etc.
– Bachelor’s degree is required, preferably in Information Technology, Computer Science, Biomedical Engineering, Health Informatics, or a related field
– Excellent written and verbal English communication skills – must
– Experience in troubleshooting cloud-based software issues – AWS services, MongoDB queries, Elastic logs, JIRA
– Technically savvy, with the ability to quickly learn and utilize new technologies and tools
– Strong customer-facing communication skills – ability to explain technical concepts clearly to non-technical users
– Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
– Resourceful, proactive, and able to find solutions in ambiguous situations

RESPONSIBILITIES

– Provide first-line technical support to customers
– Diagnose, investigate, and resolve software issues, escalating complex cases to R&D when necessary
– Troubleshoot integrations and data exchange issues by analyzing APIs, application logs, healthcare data formats (e.g., HL7), and system configurations to identify and resolve customer-reported problems
– Configure and customize the platform to meet customer requirements
– Assist with onboarding and training new users on system functionality and best practices
– Document common issues, solutions, and procedures in the knowledge base
– Collaborate with Product, Delivery, and R&D teams to improve product quality and customer satisfaction
– Contribute to the continuous improvement of support processes and customer experience

WHAT WE OFFER

– People-first management with minimal bureaucracy
– A friendly company culture, proven by employees who choose to return
– Flexible working hours
– 32 days of PTO (21 working days per year plus all national holidays)
– 10 paid recovery days
– Full financial and legal support for independent contractors
– Free English classes, with native speakers or Ukrainian teachers
– Dedicated HR support

COMPENSATION & BENEFITS

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