Technical Support / Automations Manager at Gismart

ABOUT THE PROJECT

Gismart is a mobile app developer with award-winning products in Health, Wellness, Utilities & Music and over 1 billion downloads across the globe.

REQUIREMENTS

– Advanced English proficiency (C1–C2), both written and spoken.
– Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings.
– Experience with payment platforms (e.g., PayPal, Stripe).
– Experience developing automations on low-code platforms (n8n).
– Proficiency in the n8n automation platform: hands-on experience, including creating complex workflows, integrating APIs, and troubleshooting issues.
– API Integration: Experience with integrating various third-party tools and services to streamline support processes.
– Problem Solving and Debugging: Ability to identify inefficiencies and optimize workflows.
– Collaboration and Communication: Ability to work closely with the support team.
– Clear and Precise Prompts: Ability to create specific prompts for AI-driven automation.
– Context Awareness: Skill in providing AI with clear context for each task.
– Would be a plus: Experience with Jira, Confluence, or Asana.
– Understanding of mobile app functionality and subscription models.

RESPONSIBILITIES

– Monitor active workflows for consistent performance.
– Detect and address incidents promptly.
– Perform quality control on AI-generated responses.
– Design, build, and maintain automation workflows using tools like n8n.
– Write and maintain scripts (JavaScript) to support new automation cases.
– Be up-to-date with Zendesk triggers and rules.
– Troubleshoot automation workflows regularly and build/update based on priorities.
– Run tests to evaluate effectiveness and improve performance.
– Log key automation activities and updates.
– Coordinate with support leads and agents to collect feedback.

WHAT WE OFFER

– Corporate Events
– Learning & Development: 70% coverage of professional development courses.
– Mental & Physical Health: health insurance and reimbursement for sports and psychotherapy.
– Time Off Policy: 18 days paid vacation, 3 paid personal days, plus additional days for service.
– Public Holidays based on Ukrainian or Polish calendars.
– Remote-First Work.

COMPENSATION & BENEFITS

– 100% Sick Leave Compensation
– Personal Equipment Policy: use of corporate devices or monthly depreciation compensation.