Tier-2 IT Support Engineer at Fluent Trade Technologies

Про вакансію

CommIT All Jobs Tier-2 IT Support Engineer Offshore Singapore Middle Full-time Description The company is looking for dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with company policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.Responsibilities:Hardware break/fix for laptops, accessories, and other IT equipmentAV support for conference roomsMaintenance of workstations (docking stations, screens, cables)Basic maintenance of the network room (with client-provided instructions)Onboarding and offboarding of employeesIT equipment inventory stocktakingPreparation and imaging of laptops for local stock; upkeep of spare laptopsHandling IT support tickets via the client ITSM systemParticipation in Tier-2 IT support team meetings and trainingDaily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists Requirements Must-have skills:Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imagingITSM / ticketing & SLA handling (client ITSM system, daily service reporting)Microsoft 365 administration & supportOkta — identity / SSO / access managementAV / conference-room supportOnboarding / offboarding of employeesNetworking basics — network-room maintenance (with client instructions)IT security & compliance — device hardening, access control, PII handling, media sanitizationEnglish-language professional support & communicationNice-to-have skills:APAC / regional multi-site user support experienceIT asset / inventory management & stocktakingLaptop imaging / MDM tooling (Intune, Autopilot, Jamf)Daily reporting, team collaboration & backfill coverage All Jobs