Trainee/Junior L2 Support and Configuration Specialist at EveryMatrix

ABOUT THE PROJECT

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. We are looking for a passionate and dedicated L2 Support and Configuration Specialist to join our team in Lviv!

REQUIREMENTS

– Bachelor’s or Master’s degree in a relevant IT field (e.g., Computer Science, Computer Engineering).
– Ability to manage multiple tickets and meet stringent deadlines.
– Exceptional research and analytical skills.
– Technical writing and verbal communication skills in English (at least B1 level).
– Experience in data analysis and report writing using MS Excel.
– Adept at cross-team collaboration.
– Any experience in an IT company, preferably in roles like Developer, DevOps, Sysadmin, or other technical positions.
– Experience in Log Management (Elasticsearch/Kibana) and monitoring services (Grafana, New Relic).
– Proficiency in any programming language.
– Knowledge of SDLC, Scrum/Kanban, and experience with Jira or similar products.
– Strong documentation skills to promote knowledge sharing and process improvement.

RESPONSIBILITIES

– Take ownership of escalated incidents from Customer Support.
– Conduct in-depth investigations and analysis of complex technical issues.
– Apply advanced troubleshooting techniques to resolve incidents efficiently.
– Collaborate with cross-functional teams to identify root causes and implement effective solutions.
– Document and share incident resolution knowledge to enhance team capabilities.
– Ensure strict adherence to established processes, guidelines, and project-specific requirements.
– Ensure compliance with incident management teams to systematically address recurring issues.
– Modify existing system configurations as needed and add new configurations to support client-specific features.
– Configure new clients within the system and test workflows in staging and production environments prior to launch.

WHAT WE OFFER

– Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
– 3 sick leave days per year, no doctor’s note required; 30 medical leave days with medical allowance.
– Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
– Benefit from two Free Fridays each year, limited to one per quarter.
– Daily catered lunch or monthly lunch allowance.
– Private Medical Subscription.
– Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
– Gym allowance.
– Corporate English lessons.
– 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
– 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
– Our office perks include on-site massages and frequent team-building activities in various locations.

COMPENSATION & BENEFITS

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