L2 Support Engineer at EveryMatrix (вакансія неактивна)

ABOUT THE PROJECT

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we are united by our love for innovation and teamwork.

REQUIREMENTS

– Minimum 2 years of experience in Application Support, Production Support, Technical Support, or a similar role.
– Hands-on experience troubleshooting web applications, backend systems, and REST APIs in a production environment.
– Strong experience working with relational databases and writing SQL queries for analysis, troubleshooting, and data validation.
– Understanding of application monitoring and observability tools, preferably Grafana.
– Strong collaboration and communication skills with the ability to work effectively across Engineering, QA, and Product teams.
– Experience creating technical documentation, knowledge articles, and operational procedures.
– Nice to have: Exposure to NoSQL databases, automation initiatives, cloud environments, and modern monitoring ecosystems.

RESPONSIBILITIES

– Provide Level 2 application support by triaging, investigating, and resolving incidents related to REST APIs, backend services, application failures, system outages, and performance degradation.
– Analyze application logs, system configurations, Grafana dashboards, and performance metrics to identify root causes and implement effective solutions or workarounds.
– Collaborate closely with Product Development, QA, and Release Management teams to understand upcoming releases, support deployments, test hotfixes, and contribute to root cause analysis.
– Monitor application health, system stability, and business-critical processes while proactively identifying risks and improvement opportunities.
– Create and maintain knowledge base articles, operational documentation, troubleshooting guides, and standard operating procedures to support continuous improvement and knowledge sharing.

WHAT WE OFFER

– Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
– Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
– Benefit from two Free Fridays each year, limited to one per quarter.
– 3 sick leave days per year, no doctor’s note required.
– Daily catered lunch or monthly lunch allowance.
– Private Medical Subscription.
– Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
– Access to an Employee Assistance Program through TELUS Health.
– Our office perks include parking, on-site massages, and frequent team-building activities in various locations.

COMPENSATION & BENEFITS

– Our amazing office space complete with its own pool and gym.
– At EveryMatrix, we’re committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally.