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Trading Customer Support Agent at EveryMatrix
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EveryMatrix Всі вакансії (39)
Деталі
Дата публікації
January 27, 2026
Локація
Bucharest
Кар'єрний рівень
-
Освіта
Bachelor
Досвід
1-2 роки
ABOUT THE PROJECT
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.
REQUIREMENTS
– Availability to work in shifts (09:00-17:00; 17:00-01:00, 01:00-09:00) and weekends (2 weekends per month).
– Advanced English skills, both written and spoken.
– Proficiency in MS Office Suite (especially Excel).
– Willingness to learn quickly and ask questions when needed.
– Strong problem-solving skills, with the ability to diagnose and resolve issues.
– Ability to work well under pressure and manage time effectively.
– Good writing skills to craft informative and concise communications.
– Advanced English skills, both written and spoken.
– Proficiency in MS Office Suite (especially Excel).
– Willingness to learn quickly and ask questions when needed.
– Strong problem-solving skills, with the ability to diagnose and resolve issues.
– Ability to work well under pressure and manage time effectively.
– Good writing skills to craft informative and concise communications.
RESPONSIBILITIES
– Assist clients via e-mail and live chat.
– Check and process bets and settle matches according to company policy.
– Investigate issues related to missing matches or results.
– Create activity reports.
– Add missing matches, tournaments, and participants.
– Check and update the information provided to clients.
– Perform job shadowing with more senior colleagues to learn best practices and procedures.
– Solve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
– Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.
– Check and process bets and settle matches according to company policy.
– Investigate issues related to missing matches or results.
– Create activity reports.
– Add missing matches, tournaments, and participants.
– Check and update the information provided to clients.
– Perform job shadowing with more senior colleagues to learn best practices and procedures.
– Solve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
– Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.
WHAT WE OFFER
– Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
– Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
– Benefit from two Free Fridays each year, limited to one per quarter.
– Daily catered lunch or monthly lunch allowance.
– Private Medical Subscription.
– Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
– Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
– And did we mention our amazing office space complete with its own pool and gym?
– Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
– Benefit from two Free Fridays each year, limited to one per quarter.
– Daily catered lunch or monthly lunch allowance.
– Private Medical Subscription.
– Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
– Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
– And did we mention our amazing office space complete with its own pool and gym?
COMPENSATION & BENEFITS
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СХОЖІ ВАКАНСІЇ
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