Workplace Engineer
Requirements
— Independence.
— Teamwork.
— Documentation.
— Attention to detail / discipline.
— Communication.
— Stress resistance.
— Readiness for on-premise work (especially during onboarding).
Technical Knowledge
Windows & Services.
— Windows 10 / 11 Enterprise.
— SCCM (packaging, patching, deployment).
— ServiceNow.
— Exchange.
— SharePoint 365.
— Office 365.
— Active Directory, GPO.
— Varonis.
— Cisco CUCM (telephony).
Standards & Regulations
Functional Knowledge
Workplace / End-User Computing.
— Service Desk coordination (call desk and on-site).
— BAU processes.
— Interaction with business users and partners.
— Collaboration with contractors and internal IT teams.
Languages
Soft Skills
Responsibilities
— Workplace support for end users.
— Processing ServiceNow tickets (levels 2/3).
— Coordination of Service Desk operations (call desk and on-site).
— Control and support of SCCM activities (packaging, patching) together with external contractors.
— Participation in BAU and projects associated with workstations (image, GPO, etc.).
— Partial involvement in BAU tasks of Windows System Engineers.
— Possible participation in projects outside the Workplace direction.
— Interaction with internal users, partners (agents, brokers), Service Desk, Project Manager, IT teams at AXA Luxembourg and AXA group, CSO (security), IT suppliers.
