Customer Success Manager at ABM Cloud (вакансія неактивна)

ABOUT THE PROJECT

ABM Cloud is a leader in AI-driven retail and supply chain optimization, is looking for a talented and experienced Customer Success Manager to join our dynamic team. You’ll play a key role in supporting our cutting-edge solutions:
– Shelf Efficiency – streamlining end-to-end merchandising processes
– Inventory Optimization – automating replenishment with precision
– Assortment Performance – our latest innovation, empowering data-driven assortment decisions

REQUIREMENTS

– Bachelor’s degree in Business, Technology, or a related field
– Proven experience in retail or supply chain, category management experience is a big plus!
– Strong background in client-facing roles – customer support, account management, or project management
– Excellent communication and relationship-building skills
– Ability to explain technical concepts in a clear, approachable way
– Confidence working with data, extracting insights, building reports, and driving strategic decisions
– English – fluent
– Ukrainian – native/fluent

RESPONSIBILITIES

– Client Relationship Management. Own the customer journey — from onboarding to ongoing support — ensuring a seamless and positive experience.
– Proactive Success Planning. Anticipate client needs and deliver proactive guidance to maximize product adoption and ROI.
– Retention & Loyalty. Develop strategies to strengthen client relationships, minimize churn, and enhance long-term success.
– Insights & Analytics. Monitor usage data and performance metrics to identify opportunities for growth and optimization. Deliver actionable insights through regular reporting.
– Health Checks & Feedback Loops. Conduct regular check-ins, including NPS assessments, to monitor client health and continuously improve the customer experience.
– Cross-Functional Collaboration. Partner with product, technical, and support teams to align on customer goals and deliver unified value.

WHAT WE OFFER

– Exciting, high-impact projects in a fast-growing tech company
– A collaborative, goal-oriented team with a can-do attitude
– Open, supportive leadership and a strong learning culture
– Healthy work-life balance
– International exposure – work with clients across different regions and cultures

COMPENSATION & BENEFITS

–